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How do I request a return?

You can request a return within 30 days of delivery. Aurax will send you a return label, and once the product is received and reviewed, your refund will be processed.

MouthX is individually adapted for each user, which means returns are not always standard for this type of product.

However, at Aurax, we want you to feel confident when trying MouthX. If the product is not a good fit for you, you can request a return within 30 days of delivery.

To help us understand your experience, we will ask you to tell us why MouthX was not the right fit. Your feedback helps us improve the product, the setup process, and the overall user experience. To start the return process, contact Aurax Support with your order details. Once your request is reviewed, we will send you a return label with the instructions needed to send the product back.

How the return process works

  1. Contact Aurax Support within 30 days of delivery.
  2. Include your order details and the email used for the purchase.
  3. Aurax will send you a return label and return instructions.
  4. Send the product back following the instructions provided.
  5. Once Aurax receives and reviews the returned product, your refund will be processed.

What happens next

Once we receive your request, Aurax Support will review it and send you the return instructions.

If the return is accepted, we will provide a return label so you can send the product back.

Please do not send MouthX back before receiving the return label and instructions from Aurax. This helps us track the return correctly and avoid delays.

Refund processing

Once Aurax receives and reviews the returned product, we will process your refund according to the applicable return conditions.

Refund timing may depend on your payment method, bank, and country.

Why we ask for feedback

Because MouthX is individually adapted, understanding why it was not a good fit is important. Your feedback can help us identify whether the issue was related to:

  • fit or comfort
  • setup
  • device configuration
  • expectations
  • usability
  • another reason

This helps us improve MouthX and provide better support to future users.