My MouthX won’t turn on or doesn’t respond

If MouthX does not turn on or does not respond, follow these checks:

Step 1: check the battery

A completely discharged battery is the most common reason why MouthX may not turn on.

• Place MouthX on the Aurax magnetic charging dock.
• Verify that the charging dock is connected to power.
• Check the LED indicators on both MouthX and the charging dock.

Expected indicators:

• MouthX solid white: charging
• MouthX solid green: fully charged
• Charging dock solid white: connected to power
• Charging dock breathing green: MouthX detected

If the battery may be completely discharged, leave MouthX charging for at least 15 minutes before trying again.

Step 2: check that MouthX is awake

When MouthX is operating normally, it shows a white flash every 10 seconds.

If you do not see this signal after charging it, continue with the following checks.

Step 3: check the Bluetooth connection

If MouthX appears to be turned on but does not respond:

• make sure Bluetooth is enabled on your device
• confirm that MouthX appears as connected in the Aurax App
• move closer to the connected device
• disconnect and reconnect the Bluetooth connection if needed

Step 4: check the LED indicators

The LED colour can help identify the problem.

• Flashing yellow: low battery
• Solid red: device error
• No LED activity: the battery may be discharged or the device may not be charging correctly

If MouthX shows a solid red LED, stop using the device and contact Aurax Support.

Step 5: check the charging dock

Make sure that:

• the charging dock is connected to power
• MouthX is correctly positioned on the charging contacts
• the charging contacts are clean and dry
• there is no dirt or debris preventing charging

Contact Aurax Support

If these steps do not work, your MouthX device may have an issue. Please contact us.

Attaching photos or a short video of the LEDs can help the support team diagnose the issue more quickly.