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My MouthX won’t turn on or doesn’t respond

If your MouthX doesn’t react when you touch the joysticks, place it on the charging dock. If it still doesn’t respond after 2 hours, contact Aurax Support.

If your MouthX doesn’t turn on or doesn’t respond when you interact with the joysticks, follow these steps to troubleshoot the issue:
  1. Place your MouthX on the charging dock. Make sure the charging dock is correctly plugged in and the device is properly aligned with the magnetic pins. The white LED should appear on the device to indicate it is charging.
  2. Wait at least 2 hours. Leave the device charging undisturbed. Sometimes a fully depleted battery may need a short recovery time before responding.
  3. Try turning it on again. After charging for 2 hours, check if the device responds to joystick input or haptic feedback.
  4. If it still doesn’t turn on. Contact Aurax Support so we can assist you further. There may be an issue that requires diagnostics or repair.
Our team will guide you through the next steps and help ensure your MouthX is functioning correctly.